Pro společnost Zebra jsem začal pracovat jako specialista technické podpory Level 1 pro zcela novou produktovou řadu. Brzy jsem se stal mentorem týmu a v důsledku toho byl povýšen do seniornější role. Po více než 1,5letém působení na pozici hlavní kontaktní osoby regionu EMEA pro specifické produkty jsem zatoužil více se věnovat obchodní činnosti. Nejprve jsem tedy zastával funkci Business Development Advisora a zodpovídal za využití nových obchodních příležitostí v rámci vztahů se zákazníky i globálními partnery a poté jsem se posunul na obchodní pozici.

Eric, Channel Manager

Moje první práce v Zebře byla v týmu specializujícím se na administraci smluv. Zhruba po roce se objevilo volné místo v týmu technické podpory Level 1, zkusil jsem štěstí tam a zafungovalo to. Tato práce byla vším, co jsem si jen mohl přát. Po zhruba dvou letech jsem byl připraven posunout se na další úroveň v oblasti technické podpory. Připojit se k týmu Level 2 o pár let později tak bylo pro mne přirozeným krokem. Před 3 lety jsem se stal vedoucím týmu a později manažerem týmu L2. Byla to sice velká změna, ale stále mám ze svojí práce velkou radost – můžeme pozitivně ovlivňovat životy lidí kolem nás.

Henrich, Manager Technical Support

Zebra Technologies is a global leader respected for innovation and reliability, Zebra offers technologies that give a virtual voice to an organisation's assets, people and transactions, enabling organisations to unlock greater business value.

Systems Integration Engineer Senior

Overview

Repair Systems Integration Engineer will be responsible to work with sales, service teams and customers to implement processes and systems to support custom configuration (commissioning) of mobile computers, scanners, printers in the repair depots. This will include but not limited to supporting the creation of procedures and oversee the set-up of servers, applications, networks to support the configuration of devices in repair depots to ensure flawless configuration of devices before they are returned to customers. In addition, provide support for the introduction of test systems and test software into the repairs depots.

Responsibilities

- Support the introduction of custom configuration processes and systems for contracted customers into NA repair depots. Includes acquiring software, defining hardware requirements and supporting documents.
- Work with sales, services teams and customers to review in detail technical requirements for the implementation of custom configuration for mobile computers, data capture devices and printers.
- Work with IT and repair engineering teams to set-up infrastructure (servers, databases, file shares, network, software) to support the custom configuration of Zebra devices in repair depot locations in NA
- Create processes and manage the validation of the custom configuration for devices working directly with customer to get formal approval that the process is correct and ready to move to production.
- Set-up and install OS, programs and configure custom settings to mobile computers running Android, WinCE or Windows with full understanding of applications and methods to perform this task.
- Support the set-up of test system servers, database and software in repair depots
- Ability to create custom programs when needed to support and automate configuration processes.
- Recommend and implement process improvements with the goal of increased quality, increased throughput and reduction in labor costs required to configure devices.
- Provide ongoing support of the installed systems to the repair depots and customers. This includes system issues, customer reported confguration issues, system and process updates

Qualifications

Preferred Education:

Bachelor’s degree.  Computer Science, Information Technology or similar engineering degree

Preferred Work Experience (years): 3-5 years

Key Skills and Competencies:

Must be proficient in the use of: MS Office, Word, Excel, Power Point
Networking Experience
Database experience (MC SQL Server, Oracle)
Virtualization Technology i.e. VM Ware
Experience with process auditing
Programming Experience (C++, C#, Java)
Experience with Mobile Device Management Technology (MDM) I.E SOTI, AirWatch, Zebra StageNow
PC, Server Setup Experience
Experience with Android, Windows Mobile and Windows OS.

Kontakt

ZEBRA TECHNOLOGIES EUROPE LIMITED
Veronika Hybášková