Pro společnost Zebra jsem začal pracovat jako specialista technické podpory Level 1 pro zcela novou produktovou řadu. Brzy jsem se stal mentorem týmu a v důsledku toho byl povýšen do seniornější role. Po více než 1,5letém působení na pozici hlavní kontaktní osoby regionu EMEA pro specifické produkty jsem zatoužil více se věnovat obchodní činnosti. Nejprve jsem tedy zastával funkci Business Development Advisora a zodpovídal za využití nových obchodních příležitostí v rámci vztahů se zákazníky i globálními partnery a poté jsem se posunul na obchodní pozici.

Eric, Channel Manager

Moje první práce v Zebře byla v týmu specializujícím se na administraci smluv. Zhruba po roce se objevilo volné místo v týmu technické podpory Level 1, zkusil jsem štěstí tam a zafungovalo to. Tato práce byla vším, co jsem si jen mohl přát. Po zhruba dvou letech jsem byl připraven posunout se na další úroveň v oblasti technické podpory. Připojit se k týmu Level 2 o pár let později tak bylo pro mne přirozeným krokem. Před 3 lety jsem se stal vedoucím týmu a později manažerem týmu L2. Byla to sice velká změna, ale stále mám ze svojí práce velkou radost – můžeme pozitivně ovlivňovat životy lidí kolem nás.

Henrich, Manager Technical Support

Zebra Technologies is a global leader respected for innovation and reliability, Zebra offers technologies that give a virtual voice to an organisation's assets, people and transactions, enabling organisations to unlock greater business value.

Technical Customer Support with German

Who we are and what we do?

Zebra’s solutions generate the data intelligence that leads to better decision making through technologies like RFID, barcode printing, mobile computing, data capture, location and motion sensing, and more. Through these new technologies and visibility solutions, Zebra helps customers simplify what they do so they can reach new levels of efficiency and deliver greater value.

Technical Support Team L1 resolve problems with customers via telephone email or chat sessions using basic technical product knowledge and interpersonal skills. Troubleshoots problems with appropriate applications, products and vendors. Identifies and documents customer issues, and escalates as directed. Develops an understanding of multiple applications and platforms.

Responsibilities:

- You will gain a high degree of technical competence and expertise on the scanning, mobile computing and printer families of products and (in the area of design, functionality, technical specifications).
- You will solve problems within defined quality standards using a basic understanding of products, solutions, and customer environments.
- You will escalate cases to Level 2 support representatives by fielding questions and providing technical information on support issues, product compatibility, and customer configurations.
- You will provide technical training (shadowing) for newcomers.
- You will achieve great result by sustainable self-development of Technical skills, new products and producing training documents for other team members.

Qualifications:

We require:
• Interest in Technology and willingness to learn and develop new skills
• Upper-intermediate English (min B2)
• German on advanced level (min C1)
• Strong problem solving skills and effective communication with customers in troubleshooting technical issues over the phone
• Autonomous, creative team player in a multicultural environment
• Goal-oriented personality
• Strong communication skills

We will appreciate:
• Previous experience in Support Center/Helpdesk environment
• Networking and/or Wireless infrastructure skills
• Knowledge of mobile computing technologies and operating systems
• Knowledge of remote tools

We offer:

- Relocation package
- B2B business (we communicate with our business partners, not with end users)
- 5 weeks of paid vacation per year
- 5 sick days
- Continuous training and development (courses in IT, networking, management etc.)
- Competitive salary and target driven bonuses
- Life & pension insurance contribution
- Contribution to lunches in our canteen
- Fitness program - Multisport cards
- FREE Language courses
- Cafeteria Portal
- Banking benefits
- Volunteering and Charity programs
- Fruit days
- Modern Offices
- A dynamic and multicultural working environment
- and many others...

Kontakt

ZEBRA TECHNOLOGIES EUROPE LIMITED
Nikola Otáhalová