Pro společnost Zebra jsem začal pracovat jako specialista technické podpory Level 1 pro zcela novou produktovou řadu. Brzy jsem se stal mentorem týmu a v důsledku toho byl povýšen do seniornější role. Po více než 1,5letém působení na pozici hlavní kontaktní osoby regionu EMEA pro specifické produkty jsem zatoužil více se věnovat obchodní činnosti. Nejprve jsem tedy zastával funkci Business Development Advisora a zodpovídal za využití nových obchodních příležitostí v rámci vztahů se zákazníky i globálními partnery a poté jsem se posunul na obchodní pozici.

Eric, Channel Manager

Moje první práce v Zebře byla v týmu specializujícím se na administraci smluv. Zhruba po roce se objevilo volné místo v týmu technické podpory Level 1, zkusil jsem štěstí tam a zafungovalo to. Tato práce byla vším, co jsem si jen mohl přát. Po zhruba dvou letech jsem byl připraven posunout se na další úroveň v oblasti technické podpory. Připojit se k týmu Level 2 o pár let později tak bylo pro mne přirozeným krokem. Před 3 lety jsem se stal vedoucím týmu a později manažerem týmu L2. Byla to sice velká změna, ale stále mám ze svojí práce velkou radost – můžeme pozitivně ovlivňovat životy lidí kolem nás.

Henrich, Manager Technical Support

Zebra Technologies is a global leader respected for innovation and reliability, Zebra offers technologies that give a virtual voice to an organisation's assets, people and transactions, enabling organisations to unlock greater business value.

Technical Specialist for Managed Devices with Spanish

Who are we and what we do?

Since its founding in 1969 Zebra Technologies has become a global company whose products are helping in more than 100 countries all over the world. In 2014, Zebra acquired the enterprise business of Motorola Solutions, thus expanding its portfolio. Zebra is now a leading brand in barcode printers, barcode scanners, RFID technology, handheld computers, wireless solutions and many more. We tailor to the needs of our customers drawing on our long-standing experience involving innovation, quality and vision.

Responsibilities:

• Providing direct phone technical support to customers and troubleshoot the individual issues by using the remote tooling
• Connecting to Mobile Computer Devices and where needed gathering any information from the device in order to provide further detail internally or to 3rd party Customer/Application Partners
• Ensuring all cases are logged in ticketing tool and maintaining the required phone coverage at all times during the working shift.
• Cooperating with Level 2 support representatives for more advanced issues and providing them with the needed technical information on support issues, product compatibility, and customer configuration for further Problem Resolution.
• Referring Hardware issues to other internal teams for replacement of devices.
• Providing regular updates on support cases as required by the Team Leaders and Management.

Qualifications:

We require:
• Interest in Technology and willingness to learn and develop skills in the area of both hardware and software
• Advanced English and Spanish
• Communication skills
• Strong issue/problem solving skills and effective communication with customers in troubleshooting issues/problems over the phone
• Time management skills, multitasking

We will appreciate:
• Knowledge of Mobile Device technologies including knowledge of Windows Mobile/Android mobile devices; Bluetooth, GPS and Wireless technologies
• Previous experience in Support Center / Technical Support environment

We offer:

- Relocation package
- B2B business (we communicate with our business partners, not with end users)
- Continuous training and development (courses in IT, networking, management etc.)
- Competitive salary and target driven bonuses
- Life & pension insurance contribution
- 5 weeks of paid vacation per year
- 5 sick days
- Contribution to lunches in our canteen
- Fitness program - Multisport cards
- FREE Language courses
- Cafeteria Portal
- Company Kindergarten
- Banking benefits
- Volunteering and Charity programs
- Fruit days
- Modern Offices
- A dynamic and multicultural working environment
- and many others...

Kontakt

ZEBRA TECHNOLOGIES EUROPE LIMITED
Nikola Otáhalová