Začít pracovat jako Customer Service Representative na oddělení helpdesku a stát se později Team Leadrem? V Zebře celkem nic neobvyklého. Dostat šanci a pracovat jako Customer Service Manager přímo se zákazníky a partnery napříč Evropou? Pro mě další skvělý krok v kariéře. Později jsem dostala možnost přesunu do obchodního týmu a dnes jsem na pozici Channel Account Manager. Zebra je plná příležitostí, pokud jste připraveni na sobě pracovat a jste otevřeni novým zkušenostem.

Gabriela, Account Manager

Jako odborník na multimédia mám přístup k novinkám. Mohu ovlivnit, jak naši zákazníci a zaměstnanci vnímají nové produkty prostřednictvím mnou vytvořených videí. Během prvního roku jsem úspěšně dokončil několik zajímavých projektů, které rozšířily mé dovednosti. Společnost Zebra je dostatečně velká na to, aby byla uznávanou značkou, ale zároveň si dokáže udržet kulturu malé firmy.

Tomáš, Multimedia Specialist

Ve společnosti jsem začal pracovat na jejím úplném začátku v roce 2005 jako druhý najatý manažer. Moje současná pozice pokrývá více než 70 opravárenských center, servisní eskalace a engineering. Líbí se mi komplexita mojí práce a užívám si řízení týmů na globální úrovni. Jsem naprosto přesvědčen, že jak můj tým, tak i Zebra samotná, vytvářejí příjemné pracovní zázemí. Navíc, Zebra v Brně má v rámci naší korporace mimořádně dobrou reputaci. Je to první společnost, pro kterou pracuji, co skutečně žije firemní kulturou a hodnotami propagovanými vedením společnosti.

Tomáš, Senior Director Global Repair Quality & Engineering

Každý den je novým dobrodružstvím. Mým úkolem je vyvažovat rizika versus výhody a současně maximalizovat využití našich zdrojů. Usilujeme o to, abychom udrželi špičkovou kvalitu služeb, což zahrnuje i taková řešení, která zajistí zachování prodeje v řádu milionů dolarů. Pracuji s týmem, který má společný cíl a vášeň. Oceňujeme různorodou, otevřenou a upřímnou komunikaci. Vzájemně důvěřujeme v profesionalitu každého z nás. Ideální zaměstnanec společnosti Zebra by měl být inovativní a logicky smýšlející osobnost s pozitivním postojem, že všechno jde, když se chce.

Martina, Senior Manager Service Escalation

Founded in 1969, Zebra is an industry leader in providing hardware and solutions that deliver a performance edge to those on the front line of businesses in healthcare, transportation and logistics, hospitality, retail, manufacturing, and sports. Our impressive portfolio features technologies in barcode printing, mobile computing, data capture, locationing, data platforms, software, services, and supplies.

Online Community Specialis

Overview

The Online Community Specialist works with the Online Community Manager to fulfill the Support Community's Strategic Plan by developing the strategy of overall community engagement and communications and leading the effort to develop collaborative relationships with internal and external customers. The Online Community Specialist works to increase the Support Community's visibility within the community and increase the community's awareness as an empowering community resource. This position is accountable for engaging both current users and potential users and seeking out ways that the Support Community can connect more widely and deeply.

Responsibilities

Promotes Support Community services, collections and programs: increases communication with current customers; identifies underused services and develops strategies to increase usage; identifies nonusers and develops strategies to increase number of users
Review community comments and posts in a quick and timely manner
Respond to comments in order to develop a positive community and add value to our customer's experience
Participate in relevant conversations related to our organization's programs and services
Raise possible issues or concerns to internal partners
Manage the community champions program including recognition and support of our community
Seed content and discussions in our communities to keep them active and valuable to our end users
Help our most active leaders with relevant success content for their activities
Initiate discussions to engage, and share content to discussions and build relationships within the community
Lead moderation of community content, engage new members, add/remove members as needed, and resolve any problems should they arise
Stay current on daily content, posts, notes, and other content published to help community discussion
Manage and route private messages and emails from community members to Technical Support team members
Monitor member posts that have zero responses, and provide assistance or tag in community members who can help

Qualifications

Bachelor's degree
Minimum of 5-8 years of experience or advanced degree and equivalent experience (or equivalent vocational qualification/experience)
5+ years' experience managing social media platforms or online communities or familiar with technical support/Customer Service
Understanding of community networks and-design, functionality, strategy
Experience with Salesforce.com products
Outstanding communication skills
Very high attention to detail
Excellent verbal, written, and presentation skills

Benefits

• 5 weeks of vacation, 5 sick days and 2 volunteer days paid off
• Multisport card at a reduced price
• Meal contribution
• Monthly contribution 800 CZK/month in the form of credits on your Benefit plus card with cafeteria system where you can choose from wide range of activities/benefits from Health, Sports, Travel, Wellness, Development, Culture up to company Language courses
• Training and personal development in soft skills and hard skills, access to our internal learning portal and internal career opportunities within Zebra departments
• Annual bonuses based on financial results
• Yearly salary increases according to individual performance
• Employee referral bonus for bringing New Talent to Zebra
• Free beverages and fruit days (coffee, tea, milk available in our kitchenette)
• Life & Pension insurance contribution
• Company preschool (in Czech or in English)
• New modern and multifunctional workplace at Vlněna Office park in the city centre
• Discount at our partners (T-Mobile, Banks, HP, Dell, Microsoft Office)

About Zebra

We are Zebra Technologies. We build today, so we can create tomorrow.

Zebra is an international equal opportunity US employer, established for 50 years, committed to a diverse and expansive work environment! The diversity of our people and their ideas powers our inventiveness. We sell innovative technology solutions within barcode and product identification - RFID, barcode scanners, printers, data analytics and software. We employ over 7,000 people across 100 locations in 50 countries. ​

Our solutions are used by BMW, Amazon, DHL, Tesco’s and numerous hospitals all over the world and even the NFL! ​Zebra in Brno was awarded as a TOP employer of the year 2018 in Jihomoravsky kraj and also ABSL Diamonds Awards 2019 for innovations and 2020 for Employer Branding & People Engagement.

Send us your CV in English. Be part of Zebra family.

Kontakt

ZEBRA TECHNOLOGIES EUROPE LIMITED
Nikola Otáhalová